1. Information We Collect

Account Information

When you create a StudioFlow account, we collect basic information such as your name, email address, phone number, and business details to provide our CRM services.

Client Data

As a fitness instructor using our CRM, you input client information including:

• Contact information (names, phone numbers, email addresses)
• Class enrollment and attendance records
• Form submissions (intake forms, waivers, medical information)
• Payment and credit transaction history
• Communication history (SMS and email)

Usage Data

We automatically collect information about how you use StudioFlow, including app interactions, feature usage, and technical data like device type and app version.

2. How We Use Your Information

Core CRM Functionality

• Managing your client database and contact information
• Scheduling and tracking class sessions and attendance
• Processing form submissions and storing responses securely
• Facilitating SMS and email communication with your clients
• Managing your credit balance and transaction history

Service Improvement

We analyze usage patterns to improve StudioFlow's functionality, develop new features, and enhance user experience.

Communication

We use your contact information to send service-related notifications, account updates, and important announcements.

3. Data Sharing and Disclosure

We Don't Sell Your Data

StudioFlow does not sell, rent, or trade your personal information or client data to third parties.

Service Providers

We work with trusted service providers for:

• SMS delivery (Twilio) - for client messaging features
• Email delivery - for client communication and system notifications
• Cloud hosting and data storage - to provide reliable service
• Payment processing - for credit purchases

Legal Requirements

We may disclose information when required by law or to protect the rights, property, or safety of StudioFlow, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission and storage
• Regular security audits and updates
• Access controls and authentication measures
• Secure payment processing for credit purchases

While we take security seriously, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5. Your Rights and Controls

Access and Correction

You can access, update, or correct your account information and client data through the StudioFlow app at any time.

Account Deletion

You can delete your StudioFlow account and associated data at any time. Visit our Delete Account page for detailed instructions.

6. Credit System Data

Our pay-as-you-go model requires us to track:

• Credit purchase transactions and payment methods
• Credit usage for SMS, email, and premium features
• Transaction history and remaining balance

This financial data is stored securely and used only for billing, account management, and fraud prevention.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account:

• Your data is backed up for 30 days in case of accidental deletion
• After 30 days, all personal and client data is permanently deleted
• Some anonymized usage data may be retained for service improvement
• Legal and compliance records may be retained as required by law

8. Children's Privacy

StudioFlow is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Your continued use of StudioFlow after changes indicates acceptance of the updated policy.

10. Contact Information

For questions about this Privacy Policy or your data, please contact us:

11. International Users

StudioFlow is operated from and governed by the laws where our servers are located. By using our service, you consent to the transfer and processing of your information in this jurisdiction.